Returns

PLANETTECH Return Policy

1. Return need to be done within the week of delivery.
2. On goods with warranty, will only be accepted if the warranting conditions are not interfered with.
3. Return cost will not be transferred to company not unless it was the company negligence
4. Purchaser should make sure that good(s) are in a good condition at the point of receipt otherwise the company will not be taken liable for good(s) returned in a faulty condition.
5. The client is expected to provide all prove of purchase together with the product serial numbers to match our records.
6. PLANETTECH will not be taken liable for mishandled good(s) after signing the delivery notes.
7. All goods remain the property of plannettech Investors until fully paid for.
8. Goods once sold are not returnable and/or refundable.
9. No software loaded unless specified and legally acquired.
10. Warranty does not cover failures or problems caused by power fluctuations.
11. Warranty is void if seal tampered.
12. Warranty on used equipment – 3 months.
13. Warranty on accessories – 6 months.
14. No warranty on power supply, adapters, ink and toner cartridges.